Playground Delivery Guide

Once your order arrives at NVB’s warehouse, it is required to ship out within 30 days of arrival as to not take up space for incoming shipments. NVB can no longer act as a storage facility and customers need to prepare to accept their orders in a more timely manner. NVB will notify you once your order arrives and reach out about scheduling the shipment. If the order(s) is/are not scheduled to ship/leave our dock within the first 30 days after the initial contact regarding your order(s) on day 31 storage fees begin to accrue and are assessed for each business day until the date your order(s) is/are shipped out.

Once you have scheduled an appointment for the shipment of your order(s), delaying the scheduled shipment will result in storage fees regardless of the 30 days to schedule rule. Our shipping schedule and dock have limited space/availability. Once the schedule is full and set, we have to turn away other customer requests to be added to the schedule or have their shipments bumped up. If you’ve been given an appointment on our shipping schedule, it is required that you keep your shipping appointment and prepare to accept your order(s). If the order(s) are delayed/rescheduled, storage fees begin to accrue the next business day and are assessed for each business day until the date your order(s) are shipped out.

Once you are given an appointment on our schedule to ship out your order(s), NVB starts processing those orders for shipment. Typically, your order(s) is/are crated and ready to go out by the end of the business day prior to your ship date to try to avoid any delays of your shipment on NVB’s end. Should your order be crated on our dock and the shipment/pickup of the order(s) is delayed for ANY reason, (examples: you ask to delay/push back shipment for a few days, the customer decides they are not ready, you send your own carrier and they do not show up or show up without enough space to pickup your order, your arrive in a non dock height vehicle without a team to load the equipment yourselves, etc.) storage fees begin the business day following your original ship date and are assessed for each business day until your order(s) leave our dock.

Once your order(s) has/have left our dock, should the carriers not be able to deliver the shipment and have to return it to us for ANY reason, storage fees begin to accrue immediately and are assessed for each business day until your order(s) ships back out to you. Please also keep in mind in this scenario, if the carrier assesses any additional fees, you will be responsible for those as well along with the additional cost to reship your order(s) out.