We coordinate the shipping of playground equipment with destinations all around the world. Our global presence provides PlaygroundEquipment.com customer service representatives with the task of handling a variety of situations regularly. Freight services are an integral part of our operations.
Commercial playground equipment will generally ship freight with the exception of small items such as swing parts.
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Approximately 95% of our equipment is shipped via freight, typically packed into open crates with an average size of 14 feet in length. The majority of these deliveries are transported by 18-wheeler trucks.
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Swing parts like seats, hardware, and other general replacement items are typically shipped via UPS or USPS ground service, with delivery times ranging from 3 to 7 days from the date of shipment.
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Quick Ship Structures
- We keep 29 of our most popular structure designs in-stock.
- We offer all 29 structures in two contrasting color palettes: Neutral or Primary. Any other colors are considered custom.
- Quick Ship structures generally ship within 1-2 weeks.
Custom Structures
- Custom Structures are any structures not offered as Quick Ship.
- These structures are manufactured to customer specifications regarding color palette and aspects of play.
- Custom Structures generally ship within 6-8 weeks.
What To Look For
Before your order arrives we suggest taking a minute to read over this important information regarding what to look for when you receive your freight shipment:
Shipping Policies
Shipping Policy
- The carrier will contact you within 24 hours of freight delivery.
- Failure to report any damage and missing parts to PlaygroundEquipment.com will result in your freight claim being denied and the loss of your ability to receive replacement parts at no additional cost.
- If you find a concealed damage problem all original packaging must be kept for inspection by the Freight Carrier.
- PlaygroundEquipment.com reserves the right to select the most cost-effective method of transportation and carrier for shipping the products and charge the customer for freight in addition to the cost of the products.
Customer's Responsibility
- Unload the order and store it properly unless a prior agreement exists.
- Count the contents of the order and compare it to the freight line & bill of lading before signing the receipt.
- Inspect the delivery for any obvious signs of damage and signs of potential concealed damage.
- Mark any damage found, including damage to the packaging that may result in concealed damage, on the delivery receipt before the driver departs.
- Report any damage or missing parts to us within 48 hours of receipt of delivery.
- Cover any additional fees stemming from the delivery delay at the customer's fault.
Storage Fee Policy
Effective March 1, 2023, we implemented storage fees for equipment/orders that are here in our warehouse and available for shipping out. Storage fees will be assessed at $100.00(US Dollars) per crate/pallet related to each order every business day after your order(s) has/have reached a status that qualifies. Below is a list of qualifying storage fee guidelines. Any fees accrued must be paid in full prior to PlaygroundEquipment.com releasing the shipment of the order(s). Orders become subject to Storage Fees of $100.00(US Dollars) each business day if any of the following apply. PlaygroundEquipment.com does reserve the right to assess Storage Fees for any order if/when necessary or if the order is hindering our productivity.
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